General Terms and Conditions
Effective: August 1, 2021
1. Preamble
Welcome to our website! Thank you for placing your trust in us during your purchase!
Please be advised that if you order products from us through this website, the terms of the contract between us—in addition to the provisions of applicable mandatory laws—are governed by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC set forth the respective rights and obligations of you and the Seller, the conditions for the formation of the contract, performance deadlines, delivery and payment terms, liability provisions, and the conditions for exercising the right of withdrawal. The information sheets and sample statements available on the website, as well as the notices available separately on the website, constitute an appendix to these GTC.
Please read this document carefully before finalizing your order, as by finalizing your order you accept the contents of these General Terms and Conditions!
If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss a specific request with us, please contact one of our representatives using the contact information provided!
2. Introductory Information, Definitions, and Interpretive Provisions
Seller Information:
Name: ZANE systems Kft.
Registered office: H-4251 Hajdúsámson, Sas utca 22.
Mailing Address: H-4251 Hajdúsámson, Sas utca 22.
Tax ID: 24115517-2-09
Phone number: +36/30-299-77-77
Email: sales@zane.hu
Website: shop.zane.hu
Bank account number: 12052712-01630319-00100006
Data Controller Information:
Name: ZANE Systems Kft.
Address: H-4251 Hajdúsámson, Sas utca 22.
Contact information: sales@zane.hu
Consumer: a natural person acting for purposes outside the scope of their independent occupation or economic activity, who purchases, orders, receives, uses, or avails themselves of goods, or who is the recipient of commercial communications or offers related to such goods.
Business: a person who carries out activities as defined in Section 1 of Act CLV of 1997 for purposes related to their self-employment or economic activity.
Parties: the Seller and the Consumer collectively.
Distributor: the business that distributes the product directly to the consumer.
Website:the website that qualifies as a means of communication between parties at a distance.
Means of communication between parties at a distance: a means suitable for making contractual declarations in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements published in the press with an order form, catalogs, the telephone, the fax, and devices providing Internet access.
Product: any marketable movable property that can be taken into possession—excluding money, securities, and financial instruments—and any natural resource that can be utilized as property, which is listed in the Website’s offerings, made available for sale on the Website, intended for sale, and constitutes the subject matter of the Contract.
Goods: products, real estate, property rights, and services.
Selling Price: the price per unit or for a given quantity of the product.
Unit price: the price per specified unit of measure of the product.
Service: any activity—performed in exchange for consideration—other than the sale of a product, real property, or a right of pecuniary value, which involves the creation of a result, the provision of a service, or the performance of another act to satisfy the needs of the customer or client.
Contract: A sales contract concluded between the Seller and the Consumer via the Website and electronic correspondence.
Consumer Contract: a contract in which one of the parties qualifies as a consumer.
Sales Contract: a sales contract as defined by the Civil Code, as well as any contract whose subject matter includes both goods and services.
Service contract: any contract other than a sales contract under which a business provides a service to a consumer or undertakes to provide a service, and the consumer pays or agrees to pay the fee for the service.
Online sales or online service contract: a sales or service contract under which a business, or its intermediary, offers goods for sale or services for use via a website or other electronic means, and the consumer orders the goods or services via that website or other electronic means.
Contract concluded between parties not present at the same time: a consumer contract concluded within the framework of a distance selling system organized for the provision of the product or service specified in the contract, without the simultaneous physical presence of the parties, such that the contracting parties use exclusively a means of communication enabling communication between parties at a distance for the purpose of concluding the contract.
Consumer:a person who makes a purchase offer and enters into a contract through the Website.
In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract) warranty: the mandatory warranty as defined in the Civil Code and in separate legislation governing consumer contracts.
Conciliation Board: an organization established on a permanent basis to resolve consumer disputes through alternative dispute resolution procedures, which has been registered by the body (person) specified in this Act.
Applicable Laws
The following laws, in particular, apply to the Agreement:
Act CLV of 1997 on Consumer Protection;
Act CVIII of 2001 on Certain Issues Concerning Electronic Commerce Services and Services Related to the Information Society;
Act V of 2013 on the Civil Code (PTK);
Government Decree No. 151/2003 (September 22) on mandatory warranties for certain durable consumer goods;
Government Decree No. 45/2014 (February 26) on the detailed rules governing contracts between consumers and businesses;
Decree No. 19/2014 (April 29) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding goods sold under contracts between consumers and businesses
3. Scope of the General Terms and Conditions, Amendments to the General Terms and Conditions
In addition to the mandatory applicable laws, these General Terms and Conditions apply to the contract concluded between the Consumer and the Seller. These General Terms and Conditions take effect on the effective date indicated at the top of the page and remain in effect until amended or revoked. Any amendments to these GTC shall take effect upon their publication on the website. Such changes shall not affect contracts (confirmed orders) that have already been concluded. The Seller is entitled to amend the provisions of these GTC within the framework of applicable laws. Please be sure to read the provisions of the GTC before every purchase!
3.1. Acceptance of the GTC
These GTC apply to the products and services sold by the Seller, whether sold through the online store or via traditional retail channels. You are required to familiarize yourself with the provisions of these GTC before finalizing your order (purchase). By making a purchase, you accept the provisions of these GTC, and the GTC shall constitute an integral part of the contract between the Consumer and the Seller.
3.2. Language of the Contract
The language of contracts governed by these GTC is Hungarian.
3.3. Information on the Form of the Contract
Contracts governed by these General Terms and Conditions are not considered written contracts; the Seller does not file them and does not store data related to the contract after performance, but will, of course, issue an invoice or a cash register receipt for the transactions. We recommend that you retain the documentation confirming your purchase for the purpose of any potential future claims.
3.4. Prices
The price listed next to each product is the gross selling price per unit (kg, liter, or piece) of that product—that is, the price actually payable by the consumer, including applicable value-added tax and any other public charges. Prices are for informational purposes only; we reserve the right to change prices.
4. Right of Withdrawal
Pursuant to Government Decree No. 17/1999 (May 11) on Contracts Concluded Between Parties at a Distance, the consumer may withdraw from the contract without giving any reason within 14 business days of receiving the ordered product.
4.1. Procedure for Exercising the Right of Withdrawal
If the Consumer wishes to exercise their right of withdrawal, they must send a clear written statement of their intention to withdraw (for example, by mail or via email) to the Seller using the contact information provided at the beginning of these GTC. The Consumer exercises their right of withdrawal within the deadline if they send their notice of withdrawal to the Seller before the expiration of the deadline specified above.
In all cases, the Seller shall immediately confirm receipt of the Consumer’s notice of withdrawal via email. In the case of a written withdrawal, it shall be deemed valid if the Consumer sends the relevant notice to the Seller within 14 calendar days (including the 14th calendar day). When notification is sent by mail, the Seller will consider the date of posting; when notification is sent via email, the Seller will consider the time the email was sent for the purpose of calculating the deadline. The Consumer must send the letter by certified mail so that the date of mailing can be reliably verified.
If the Consumer withdraws from the contract, the Seller shall refund all payments made by the Consumer without delay, but no later than 14 days from the date of receipt of the Consumer’s notice of withdrawal. When making the refund, the Seller shall use the same payment method used in the original transaction, unless the Consumer expressly consents to the use of a different payment method; the Consumer shall not incur any additional costs as a result of this method of refund.
5. Warranty
5.1. Mandatory Warranty
The Seller is subject to warranty obligations regarding its products under the Civil Code and Government Decree No. 151/2003. (IX. 22.), which means that during the warranty period, the Seller is exempt from liability only if it can prove that the defect is attributable to the product’s improper use.
The warranty period begins upon actual performance—that is, upon delivery of the product to the Consumer—or, if the Seller or its agent performs the installation, on the date of installation. Durable consumer goods are defined as the products listed in the annex to Government Decree No. 151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods, for which the law prescribes a one-year mandatory warranty period. The scope of the decree applies exclusively to new products sold under a consumer contract concluded within the territory of Hungary and listed in the annex to the decree.
A defect is not covered by the warranty if it arose after the product was delivered to the consumer, such as when the defect is caused by – improper installation (unless the installation was performed by the Seller or its authorized representative, or if the improper installation is attributable to an error in the user manual) – misuse, failure to follow the instructions in the user manual, – improper storage, improper handling, or vandalism. In the event of a defect covered by the warranty, the Consumer: – may, as a first resort and at their discretion, demand repair or replacement, unless fulfilling the chosen warranty claim is impossible or would result in disproportionate additional costs for the Seller compared to fulfilling the other warranty claim, taking into account the value of the product in a defect-free condition, the severity of the breach of contract, and the harm caused to the Consumer by the fulfillment of the warranty claim.
If the Seller has not undertaken to repair or replace the product within the time limit specified in this obligation, cannot fulfill this obligation in a manner that protects the Consumer’s interests, or if the Consumer’s interest in the repair or replacement has ceased, the Consumer may—at his or her discretion—request a proportional reduction in the purchase price, repair the defect himself or herself at the Seller’s expense, have it repaired by a third party, or rescind the contract. Withdrawal is not permitted due to a minor defect. If the Consumer asserts a claim for replacement within three business days of the purchase (or commissioning) due to a defect in the product, the Seller is obligated to replace the product, provided that the defect prevents its intended use. Repairs or replacements must be carried out within a reasonable timeframe, taking into account the product’s characteristics and the intended use reasonably expected by the Consumer, and with due regard for the Consumer’s interests. The Seller must endeavor to complete the repair or replacement within a maximum of fifteen days. Only new parts may be installed in the product during the repair. The portion of the repair period during which the Consumer is unable to use the product for its intended purpose shall not be counted toward the warranty period. In the event of replacement (repair) of the product or a part of the product, the warranty period shall recommence for the replaced (repaired) product (or part thereof) and with respect to any defect arising as a result of the repair.
The costs associated with fulfilling the warranty obligation shall be borne by the Seller. The Seller is exempt from its warranty obligation only if it proves that the defect arose after performance. However, the Consumer is not entitled to assert both a claim under the warranty of fitness for purpose and a warranty claim, or a claim under the product warranty and a warranty claim, simultaneously and in parallel for the same defect. The warranty does not affect the Consumer’s ability to enforce rights arising from law—in particular, rights under the warranty of fitness for purpose and the product warranty, as well as rights to compensation.
If a legal dispute arises between the parties that cannot be resolved amicably, the Consumer may file a complaint against the Seller in accordance with the options set forth in Section 7.
5.2. Voluntary Warranty
The Seller may provide a warranty (guarantee) for the products it sells, valid for the period specified on the Website and in the Product Description, which may be longer than the period stipulated by government regulation. The Seller shall communicate the warranty period for each product no later than upon the Consumer’s receipt of the product, via the information provided on the warranty certificate (warranty card).
6. Liability
The information on the Website has been posted in good faith; however, it is provided for informational purposes only, and the Seller assumes no liability for the accuracy or completeness of the information. The Consumer may use the Website solely at their own risk and agrees that the Seller shall not be liable for any pecuniary or non-pecuniary damages arising from such use, whether caused by willful misconduct, gross negligence, or a criminal offense, as well as liability arising from a breach of contract that results in harm to life, physical integrity, or health.
The Seller disclaims all liability for the conduct of users of the Website. The Consumer is fully and solely responsible for his or her own conduct; in such cases, the Seller will cooperate fully with the relevant authorities to investigate any violations of the law.
The pages of the Website may contain links that lead to the websites of other service providers. The Seller assumes no responsibility for the privacy practices or other activities of these service providers. The Seller is entitled, but not obligated, to review any content that Consumers may make available while using the Website, and with respect to such published content, the Seller is entitled, but not obligated, to look for signs indicating the conduct of unlawful activities. Due to the global nature of the Internet, the Consumer agrees to act in accordance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Consumer’s country, the Consumer shall bear sole responsibility for such use.
7. Complaint Handling and Legal Remedies
7.1. Warranty Issues
In the event of a warranty issue, you may call the phone number listed on our contact page during our business hours, or you may submit your questions via email to the address also provided there.
7.2. Complaint Handling
The Consumer may submit any complaints regarding the product or the Seller’s activities using any of the contact details listed on our contact page. If the consumer disagrees with the handling of the complaint, or if it is not possible to investigate the complaint, the Seller shall immediately prepare a report on the complaint and its position regarding it, and shall provide the consumer with a copy of the report in person or via email. The Seller shall prepare a report on the consumer’s reported claim and, in the event of a warranty issue, shall accept the product with a signed acknowledgment of receipt.
In the event of a cross-border consumer dispute arising from an online sales or service contract, the conciliation body operating under the Budapest Chamber of Commerce and Industry has exclusive jurisdiction over the proceedings.
In the event of a complaint, the Consumer may use the EU Online Dispute Resolution platform. Using the platform requires a simple registration in the European Commission’s system. After logging in, the consumer may submit their complaint via the website at http://ec.europa.eu/odr.
The Seller is obligated to cooperate in the conciliation board proceedings. As part of this, the Seller is required to submit its response to the conciliation board and to ensure the participation of a person authorized to reach a settlement at the hearing.
If the Seller’s registered office or place of business is not registered in the county where the chamber operating the territorially competent conciliation board is located, the Seller’s obligation to cooperate extends to offering the possibility of reaching a written settlement in accordance with the Consumer’s claim.
The Seller is required to review the written complaint within thirty days of receipt, provide a substantive response, and ensure that the response is delivered to the Consumer. If the Seller rejects the complaint, it is required to justify its position in a substantive response explaining the grounds for rejection. The Seller is required to retain the record of the complaint and a copy of the response for five years.
7.3. Other Remedies
If any consumer dispute between the Seller and the Consumer cannot be resolved through negotiations, the following options for enforcing their rights are available to the Consumer:
- Filing a complaint: with the consumer protectionauthorities. If the Consumer believes their consumer rights have been violated, they are entitled to file a complaint with the consumer protection authority with jurisdiction over their place of residence. After reviewing the complaint, the authority will decide whether to initiate consumer protection proceedings.
- ConciliationBoard. For the purpose of amicably resolving, outside of court, consumer disputes related to the quality and safety of products, the application of product liability rules, and the conclusion and performance of contracts, the consumer may initiate proceedings before the conciliation board operating under the professional chamber with jurisdiction over their place of residence.
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. Phone number: (1) 488-2131 Fax number: (1) 488-2186 Name: Dr. György Baranovszky Email address: bekelteto.testulet@bkik.hu
For contact information on other conciliation boards, please visit https://www.bekeltetes.hu/index.php?id=testuletek.
- Court proceedings.Consumers are entitled to enforce their claims arising from consumer disputes in court through civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
In administrative consumer protection cases, the consumer protection inspectorates of the capital and county government offices have jurisdiction at the first instance at the county level, while the National Consumer Protection Authority has jurisdiction at the second instance at the national level. Jurisdiction is determined by the consumer’s place of residence, the business’s registered office or place of business, and the location where the violation occurred. The request may be submitted to any competent supervisory authority.
8. Data Protection
Our data processing notice is available on our privacy policy page.
9. Copyright
Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), this website qualifies as a copyrighted work, and thus every part of it is protected by copyright. Pursuant to Section 16(1) of the Act, the unauthorized use of the website’s graphic and software solutions, photos, texts, and computer programs, as well as the use of any application that allows the website or any part thereof to be modified, is prohibited. Any material taken from the website or its database may be reproduced—even with the Seller’s written consent—only by linking to the website and citing the source.
10. Miscellaneous
If any provision of these General Terms and Conditions is legally deficient or invalid, the remaining provisions of the contract shall remain in effect, and the applicable provisions shall take the place of the invalid or deficient provision. The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
11. Information on the Use of the Website
11.1. Information on the Essential Characteristics of Products
Information on the essential characteristics of the products available for purchase on the website is provided in the descriptions accompanying each product. The information on the product pages is for informational purposes only; for the official product description, please contact us using the contact information provided on the website! Images are for illustrative purposes only; colors and other characteristics may not always correspond to reality!
11.2. Correction of Data Entry Errors – Responsibility for the Accuracy of Provided Data
When placing an order, the Consumer has the opportunity to modify the information entered by the Consumer before finalizing the order. Please note that it is the Consumer’s responsibility to ensure that the information provided is entered accurately, as the product will be invoiced and shipped based on the information provided by the Consumer. By placing an order, the Consumer acknowledges that the Seller is entitled to pass on to the Consumer all damages and costs resulting from the Consumer’s incorrect data entry or inaccurately provided information. The Seller disclaims any liability for fulfillment based on inaccurate data entry. Please note that an incorrectly provided email address or a full mailbox may result in the failure to deliver the confirmation and may prevent the contract from being concluded.
11.3. Procedure in Case of an Incorrect Price
An incorrect selling price may appear on the website. An incorrect sales price is defined, in particular, as a price that differs significantly from the product’s well-known, market-available, generally accepted, or estimated sales price, or as a price displayed due to a system error or typographical error. In the event of an incorrect selling price, we are unable to accept the order (the Consumer’s offer) at the incorrect selling price, and we are not obligated to sell the product at that price. If an offer is made at an incorrect selling price, no contract is formed between the Parties. If the Consumer makes an offer at an incorrect selling price, the system will automatically confirm it; however, this does not constitute acceptance of the offer by the Seller. If the Consumer places an offer (order) at an incorrect selling price, the Seller’s employee will, in the electronic—non-automatic—confirmation sent in response to the offer, draw the Consumer’s attention to the correct selling price and may offer to enter into a contract at the correct selling price. The Consumer is not obligated to make an offer or enter into a contract at the correct sales price communicated by the Seller instead of the incorrect sales price. In this case, no contract is formed between the Parties.
12. Use of the Website and the Ordering Process
The information published on the website does not constitute an offer by the Seller to enter into a contract. For orders subject to these General Terms and Conditions, the Consumer is considered the offeror, and the contract is formed upon the Seller’s acceptance of the offer made by the Consumer through the website, in accordance with the provisions of these General Terms and Conditions.
13. Finalizing the Order (Submitting an Offer)
If the Consumer is satisfied that the contents of the shopping cart correspond to the products the Consumer wishes to order and that the Consumer’s information is correct, the Consumer may finalize the order (submit the offer) by clicking the “Finalize Order” button. By clicking the “Submit Order” button, the Consumer expressly acknowledges that their offer is deemed to have been made, and their declaration—subject to the Seller’s confirmation in accordance with these GTC—entails an obligation to pay.
14. Order Processing
The Consumer may place an order at any time. The Consumer will receive an automatic confirmation of the order. The Consumer’s offer is binding for a period of only 48 hours unless the Seller confirms it in accordance with Section 14.1 of these General Terms and Conditions.
14.1. Conclusion of the Contract; Acceptance of the Offer by the Seller
After placing an order, the Consumer will receive an email notification from the Seller at the email address provided by the Consumer. If the Consumer does not receive the automatic confirmation email within 24 hours of placing the order, please contact us, as it is possible that the order did not reach our system due to technical issues. If the Consumer notices that the automatic confirmation email contains incorrect information about the Consumer (e.g., name, shipping address, phone number, etc.), the Consumer is required to immediately notify the Seller of this fact via email, while providing the correct information. The Contract is formed upon the Seller’s acceptance of the Consumer’s offer. The system automatically accepts offers for products listed at an incorrect price or that are out of stock; however, in such cases, this does not constitute acceptance of the offer, and the provisions of Section 11.3 of these General Terms and Conditions regarding offers made at an incorrect price shall apply. If we are unable to accept the Consumer’s offer, in whole or in part, for any reason, we will send a notification to the email address provided by the Consumer within 3 business days.
15. Payment Method and Terms
15.1. Summary of the Consumer’s Payment Obligations
The order summary and the confirmation email referred to in Section 14.1 include all costs payable by the Consumer. The package contains the invoice (if required), the warranty certificate (warranty card), and, in the case of online orders, the order summary.
15.2. Payment Methods
The Consumer must pay the sales price of the ordered products to the logistics company delivering the package or to the Seller’s representative upon receipt of the package, either in cash or by credit card, or may select one of the payment options listed on our delivery and payment terms page. You can find information about shipping fees, shipping terms, and delivery methods in these General Terms and Conditions and on our Shipping and Payment Terms page. For specific details regarding payment for the ordered product(s), please visit our Shipping and Payment Terms page. The Seller reserves the right to require advance payment for the fulfillment of an order.
16. Receipt of the Ordered Product
16.1. Home Delivery
For detailed information on the options for receiving your ordered products, please visit our Shipping and Payment Terms page.
16.2. Home Delivery, Shipping Costs
The cost of shipping the product will be displayed at the time of ordering. You can find information about shipping costs and other details in these General Terms and Conditions and on our Shipping and Payment Terms page. If the Consumer requests home delivery or delivery to a pickup point for the ordered product, the Seller will provide the Consumer’s contact information to the courier service, which will contact the Consumer as necessary to arrange a delivery time that is convenient for the Consumer. By accepting the provisions of the Privacy Policy, the Consumer expressly consents to the Seller’s disclosure of the Consumer’s data to the courier service.
Prior to delivery, the Seller’s agent will generally, but not in all cases, send the Consumer an email notification regarding the expected delivery time. It is the Consumer’s responsibility to ensure that the package can be received during the specified time period.
16.3. Permitted Delivery Address
The delivery address for products must be located exclusively within the borders of Hungary. If you require delivery outside the borders of Hungary, please contact us to arrange this personally (in this case, the listed shipping fees do not apply; they are valid only for delivery addresses within Hungary)!
16.4. Protection of the Right to Receive the Product
The Seller considers the person entrusted with receiving the product to be a representative designated by the Consumer for this task, who, in addition to receiving the product, is also authorized to make legal declarations related to the handover.
17. Procedure for Raising Objections Regarding Quality and Quantity
The Consumer is required to check the integrity of the package(s) and the accuracy of the information on the delivery note at the time of delivery, sign the delivery note, and hand it over to the representative of the logistics company performing the delivery. Immediately after acceptance and payment, please check the contents of the package to ensure they match the items listed on the invoice and the products ordered. The package must first be officially accepted and paid for; its contents may then be checked. If you notice any discrepancies, please report them on the same day. The Seller or its logistics partner will arrange for the return shipment. In the event of an incorrect delivery, the cost of redelivery will be borne by the Seller. Please note that you should inspect the package in the presence of the courier upon delivery and, if you notice any damage, request that an incident report be filed. We cannot accept complaints made after the fact without an official report.
If the Consumer did not raise any objections at the time of delivery, the items listed on the invoice shall be deemed to have been delivered in full. After the handover, the Consumer may raise a quality complaint regarding the Product solely on the basis of defects not detectable by visual inspection (hidden defects) within the mandatory warranty or guarantee period.
In the event of a minor defect that does not prevent the delivered Product from being used for its intended purpose, the Consumer is not entitled to refuse acceptance of the Product—or, on the same grounds, to refuse to pay the price of the Product.
Please note that we always take photographs and/or video recordings of products returned by the Consumer to verify their condition at the time of return. In the event of quality complaints, the Parties shall accept the expert opinion of the appointed certification company. The costs of obtaining the expert opinion must be advanced by the party raising the complaint and shall be borne by the party that cited the quality issue as the basis for the complaint. If the quality complaint is justified, the Seller shall bear the costs of the expert opinion.
18. Performance Deadline
The general delivery deadline for an order is 1–4 weeks from the date of order confirmation or—if the Seller exercises this right—from the date the advance payment is credited to the Seller’s bank account. This delivery timeframe is for informational purposes only; any deviation from it will be communicated via email in all cases. By accepting these General Terms and Conditions, the Consumer acknowledges that the Seller expressly excludes any liability for damages resulting from exceeding the specified delivery time.
19. Reservation of Rights
It may happen that the production of certain products listed on our website has been discontinued or is temporarily suspended. In light of this, we reserve the right to reject orders that have already been confirmed, either in part or in full. Partial fulfillment may only take place after consultation with the Consumer. If the product’s sales price has been paid in advance, the amount will be refunded to the Consumer within 5 business days.
Matters not covered by these General Terms and Conditions shall be governed by the Civil Code and the laws governing e-commerce and distance contracts.
